Delivery & Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days for UK addresses, 7-10 days for EU, 10-14 days for Rest Of The World. These are Royal Mail target times and again, may vary according to where you are in the world and the quality of your local service. The Royal Mail Air Priority Serviced is untracked. Tracked and/or Signed options are available for overseas customers, highly recommended for delivery to all countries and essential for China, Russia, Ukraine and Latin American countries. Check out the appropriate service for your country on the Royal Mail website.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes, Packpost, Packstation or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Valiant Wings Publishing will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way. Any order weighing over 5kg (2kg if sent to Canada or Cambodia) will be sent by tracked courier. Please supply a contact telephone number when ordering more than one item as the courier that we use will need this.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Valiant Wings Publishing shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. If any goods are returned to us correctly addressed but unclaimed by the customer we reserve the right to ask for payment of any return postage charges before resending.Since January 2021 all packages to the EU may be liable for VAT and customs charges. If any EU customers wish to refuse delivery of their books please note that we will only refund the value of the book, subject to it being returned in resaleable condition.
Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Force Majeure
Valiant Wings Publishing shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Returns
If you need to return a product purchased from Valiant Wings Publishing then you have 28 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty elements then we will offer a full refund or replacement provided we are aware of this within 14 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
Valiant Wings Publishing Limited
Unit 3 Glenmore Business Park
Stanley Road
Bedford
MK42 0XY
UK
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Valiant Wings Publishing website, or by phoning us on +44 (0)7305 062637
All orders will be processed and sent for delivery within 48 hours of receipt.
